Returns Policy

Warranty claim? No sweat

If things go wrong, and you feel that your product is defective and not up to the manufacturer’s standards, we’re here to make it right. Here’s what to do:

Contact the dealer you bought the product from

All warranty claims and product returns need to be coordinated with your local Beretta New Zealand authorised dealer, so the first step is to contact the dealer who you purchased the product from, and they will advise the course of action to take.
In the event that the product needs to be returned to Beretta New Zealand for assessment, please ensure that your dealer has your direct contact information and that all accessories (scopes, slings, etc.) are removed from the product prior to return to us.

Got a question?

We are happy to help, just get in touch with us. To enable us to answer your question promptly, please include as much information as possible including a serial number if it pertains to a firearm.

Product warranty summary

Aimpoint 10 years
Benelli 10-years limited warranty
Beretta 3 years if warranty is registered
Burris Forever warranty
Contessa Lifetime warranty (screws are excluded)
Franchi 3 years (Phoenix), 7 years on all other Franchi
Sako 2 years on rifles
SportEAR 1 year
Steiner 10* or 30* years (*2 years on electronic components)
Stoeger Airguns 2-year limited warranty 
Stoeger 5-year warranty
Tikka 2 years

This table is intended as a guide only. Some products, for example Steiner, have varying time periods dependent on the model. Contact us if you are unsure of the warranty offered on your product.

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